Update on New Licensing System (Industry) 16 December 2016

December 19, 2016

We have made over 43,000 decisions against applications since the new licensing system went live on 06 July 2016.

As we let you know last week, the applications where payment was received but which did not progress to ‘Next Steps’, have now been manually checked.  The team that carried out this work are now looking at the applications in ‘Checks in Progress’.  They will ensure that no application is failing to move forward due to system errors.

A further update to the system will be received from our suppliers over the weekend (17^th and 18^th December).  The changes will not affect the way that the system looks to users.

There is planned Communications Workers Union industrial action potentially affecting Crown branches of the Post Office on Monday 19 December, and Tuesday 20 December 2016.  The Post Office, however have assured its customers and SIA that 97% of the network will remain unaffected.

For further information please visit http://www.postoffice.co.uk/branch-finder for further updates.

Over the Christmas and New Year period there will be staff on duty to deal with customer support messages during normal office hours.  Our office will be closed on the bank holidays: 26^th, 27^th December and 2^nd January.  We will have people on call in case of serious system problems.  The SIA website and online personal accounts will be active and available throughout the festive period.

This will be the last update until the New Year.  We would like to send you our best wishes for the festive season, particularly if you are working over the period. We hope that you stay safe and well.