TC Security Services, part of TC Facilities Management (TCFM), are celebrating an ACS score of 163, awarded to them in their annual July audit. Not only have they retained their position in the Top 2% of the SIA listed companies within the Approved Contractor Scheme but they have also increased their overall score from last year’s 160.
The 4-day audit witnessed a full scrutiny of the TC Security Services operation with Auditors visiting both the Head Quarters and satellite offices as well as a mix of varied customers who receive services from TC Security Services.
Gaining and retaining SIA approved Contractor Scheme status gives both existing and potential customers the confidence that the service has been independently assessed against recognised standards and procedures and that all the security personnel have been correctly trained for the role they are performing.
Good practices highlighted by the auditors included:
• Encouraging and providing access to e-learning facilities for all staff.
• The regularly testing of emergency and contingency plans for continuing assessment of effectiveness.
• Recognising officers’ achievements through the company’s ‘Everyday Thank You’ scheme which was also publicised in the company newsletter “Eclipse”.
Also mentioned by the Auditors was that staff were very aware of the impact of good service delivery along with the high level of satisfaction by customers.
In addition to this, unprompted comments by customers and consumers at the many sites visited over the 4-day audit included:
“We value the relationships that have been built over the years” – Consumer.
“They clearly place great value in the staff they employ” – Customer.
“I would happily recommend them” Customer
“Thoroughly professional. No problems with them at all” – Customer
“Very impressed, he is calm and courteous” – Consumer
“Discreet and effective” – Customer
In response to the Audit score, Steve Boyden, Managing Director of TC Security Services said, “This result has personally given me a huge sense of achievement for which I can take little credit. I am fortunate enough to have a highly enthusiastic and committed team working with me who understand the importance of the ACS and the confidence it endows both our existing and potential clients. However, the real un-sung heroes here are our excellent team of security officer’s who day in and day out strive to deliver a standard of service that achieves the level of score we witness today”.
Richard Chappell, CEO of TC Facilities Management added,“The excellent SIA audit performance by TC Security Services is a total endorsement of the business. All our staff within the business display constantly a total focus, professionalism and commitment to their clients both present and future.”