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The Keyholding Company Provides Sky High Service Levels at BskyB

May 11, 2011

The Keyholding Company, in conjunction with its network of nationwide Service Providers has been awarded a contract by British Sky Broadcasting (BSkyB) to provide security services at 72 of its UK sites.

BSkyB operates the UK’s largest digital television platform for sport, movies, entertainment and news programming and has over 10 million subscribers across the UK and Ireland.

The contract is to provide a range of services including; emergency alarm response, keyholding, patrols and lock and unlocks at locations throughout the UK.

The majority of the locations are un-manned and include sites accommodating technology used to deliver Sky Broadband and Sky Talk and those used to boost the fibre signal across the network.

A rapid, 24/7 guaranteed response from a regional security provider was a real necessity for these vulnerable sites.

In addition, The Keyholding Company provides security services to a variety of other Sky business sites and buildings including call centres and broadcast facilities.

The Sky Physical Security Team, based at the BSkyB headquarters in Isleworth was responsible for awarding the contract. Guy Oldroyd, Security Programme Manager was part of the team involved in sourcing The Keyholding Company.

Oldroyd tells us: “We became dissatisfied with our previous supplier and embarked on a rigorous tender process to source a new security provider.”

“From the outset we felt that encouraging and building a true partnership between the customer and the supplier would be key to the success of the contract.”

“To do this, we made sure The Keyholding Company had a full understanding of our aims, processes and strategy, so they would be able to operate as an integral extension of our security team.”

“We wanted to work with a partner that would really immerse themselves in our business, develop as our needs evolve and share our vision for a dynamic security operation.”

I feel we’ve found this with The Keyholding Company who’ve demonstrated a real understanding of our corporate culture, identity and values and have enthusiastically embraced our vision and commitment to delivering the highest levels of service.”

“They recognised what we were trying to achieve, the level of expertise we were looking for and the amount of support we’d require. And importantly, they deliver.”

To ensure the high levels of service and response times are maintained, The Keyholding Company meets with the Sky Physical Security Team on a monthly basis. Agreed service levels are managed via BSkyB’s ‘dashboard’.

The Keyholding Company is currently achieving an impressive service level of 92% which they’re able to deliver via their network of over one hundred and fifty carefully selected regional Service Providers (SP’s) located across the UK.

Unlike other keyholding companies, they’re not bound by the response boundaries of a regional office as all communications are routed via their centrally operated head office in London, which is operational around-the-clock.

As such they’re able to respond to call outs with unrivalled levels of resource, speed and efficiency “which is of paramount importance to a 24/7 organisation such as BSkyB.” Says Oldroyd.

If an alarm is activated, The Keyholding Company will attend the site, check the premises and then react in accordance with BSkyB’s escalation procedures. A detailed report of the incident is then provided first thing the following day.

Concludes Oldroyd: “We’re passionate about ensuring the highest possible levels of security and service and believe that with The Keyholding Company as one of our security partners we’re realising these goals.”

“We enjoy a great customer client relationship and as our requirements continue to evolve, The Keyholding Company continues to provide a flexible, personalised and professional service to meet our needs.”

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If you're interested in any of our services contact us on 01844 260 350