Waseem has been contracted to a large Borough Council for the past 2 years and has dealt with a number of serious incidents in a professional manner. There have been 2 occasions he has prevented vulnerable individuals from committing suicide. In a calm and controlled manner and with excellent communication skills he has engaged in conversation and distracted them until help arrived. There have been other incidents involving both homeless people and drunken members of the public who have confronted the council staff in an aggressive and abusive manner. Again, Waseem calmly deals with these incidents and supports the council staff.