On ‘Black Friday’, one of the busiest shopping days of the year, the British Transport Police responded to emergency calls and social media reports of gun shots at Oxford Circus underground. Wala was on duty in an Oxford Street store and chaos ensued around him. People were running in all directions and bags and possessions were being abandoned. At the same time a site was being conducted by a Senior Brand Director. Wala tried to calm the individuals, deal with the abandoned possessions and also act as a Close Protection Officer to the Senior Director. Although found to be a false alarm, it was believed to be a terrorist attack at the time. Upon reviewing CCTV footage Wala was seen to be remaining calm in the midst of chaos and dealing with the incident in a professional and attentive manner.