Paulo works at a large Shopping Centre where his main role is Cleaning Supervisor, but he has worked with the security team for 2 years. Whilst patrolling the mall, he noticed a male who he was concerned about. He followed him through the centre and continued to monitor the man who entered the public toilets and carried out 3 welfare checks within a few minutes of each other. On the third check he found the male had self-harmed and losing a lot of blood. Paulo requested assistance and the emergency services were called whilst his colleague Richard Farley gave medical help. The male was unconscious before they arrived; but survived and Paulo’s pro-active approach no doubt helped to save this man’s life.