Gordon and James were on site at a retail park and at the time 2 female care workers were searching for some teenage boys who had absconded from a local care home. These vulnerable teenage boys had fallen into the company of some homeless men who had supplied them with alcohol. The homeless men had become aggressive and threatening towards the care workers and would not allow them to take the boys away. Gordon and James intervened and called the Police. However, before the Police arrived they diffused the situation with effective communication and conflict resolution skills, before escorting the homeless men off the site. Minutes later the homeless men became involved in an incident just off site, when they were arrested by the Police and found to be in possession of bladed weapons. Gordon and James’s actions avoided what could have potentially been a much more serious incident.