Allan has been contracted to a large city Health Partnership for the past 7 years. His role is to provide the first point of contact and safeguarding to clients at a Primary Care Centre and Cottage Hospital. Allan has constantly been praised by the client for ensuring that staff and patients feel comfortable and safe when he is on duty. He constantly exceeds expectations and goes above and beyond and this resulted in a letter signed by 26 members of the NHS team at the Primary Care Centre praising his actions in what can, at times, be a difficult working environment. All incidents are dealt with efficiently including identifying risk to people and safeguarding concerns.